Shopify Integration

The Shopify API integration gives your AI assistant access to your Shopify store data during support chats. The AI uses Shopify Customer and Orders tools to answer questions with real data, not guesses.

When the AI uses Shopify

The AI will call Shopify when the customer asks about:

• Orders — status, history, shipping, refunds
• Account — profile, purchase history, account activity
• Subscriptions — if you use Shopify subscriptions
• Refunds or shipping — "Where is my package?", "I want to return this"

The system message tells the AI to ask for the email used at checkout when needed, then use the appropriate Shopify tools. Results are summarized clearly; raw API responses are not shown to the customer.

Example use cases

• Customer: *"Where is my order?"* → AI looks up customer by email, fetches recent orders, reports shipping status.
• Customer: *"I need a refund for order #48291."* → AI finds the order, can confirm details and guide next steps or escalate.
• Customer: *"What did I buy last month?"* → AI retrieves order history and summarizes.

Setup

• Go to Dashboard → Integrations → Add Integration → API Integration
• Select the workflow (demo) for this store
• Choose Shopify, enter your store domain (e.g. your-store or your-store.myshopify.com) and access token (from Shopify Admin → Settings → Apps and sales channels → Develop apps)
• Select which Shopify tools to enable and save
• Enable the integration in Your Integrations

Each workflow can have its own Shopify connection (e.g. one store per demo).