Workflow Issues

Problem: Workflow status shows "ERROR"

Solutions:

• Check workflow logs for error details
• Verify Chatwoot integration is configured correctly
• Ensure AI model credentials are valid
• Try restarting the workflow
• Contact support with error details

Problem: Chatbot not responding to messages

Solutions:

• Verify workflow status is "ACTIVE"
• Check Chatwoot inbox is properly configured
• Ensure demo URL is correct
• Verify system message is properly configured
• Check API call limits haven't been exceeded

Problem: AI responses are inaccurate

Solutions:

• Add more relevant documents to knowledge base
• Lower similarity threshold to retrieve more context
• Increase retrieval limit to get more information
• Review and improve system message template
• Ensure knowledge base documents are up-to-date