Knowledge Base Issues

Problem: Document upload fails

Solutions:

• Verify file size is within your tier limit
• Check file format is supported (PDF, DOCX, TXT, etc.)
• Ensure file is not corrupted
• Try a different file format

Problem: Document processing stuck on "PROCESSING"

Solutions:

• Wait a few minutes (large documents take longer)
• Refresh the page
• If stuck for more than 10 minutes, delete and re-upload
• Check for error messages in the document details

Problem: AI not using knowledge base content

Solutions:

• Verify knowledge base is linked to your workflow
• Check knowledge base has completed documents (status: COMPLETED)
• Ensure similarity threshold isn't too high
• Verify retrieval limit is set appropriately